020 8883 4981

Covid-19 policy

Below is Muswell Health’s Covid-19 Health, Safety and Hygiene policy. 23rd June 2020.  


Following a risk assessment, we have put in place the following:

  • All blankets, cushions and other porous item have been removed from the premises.
  • There will be no waiting area for clients until further notice.
  • All therapists and clients to wear a face covering in all communal areas: reception, toilet and hallway.
  • Handwashing protocols in place for therapists and clients, with instructions at all hand washing sinks.
  • Hand sanitiser in all therapy rooms and the reception area, along with anti-bacterial spray for cleaning between each client, (see below). Anti-bacterial spray will also be in the toilet, along with instructions on using the toilet safely.
  • Clients will be asked to bring their own water as we will not be serving drinks at all.
  • Where possible consultations should by done by phone or online prior to client’s appointment.

Enhanced cleaning and hygiene measures implemented between client appointments.

  • Airing the room for at least 15 minutes.
  • Disinfecting all non-porous surfaces and equipment, including side tables/cupboards, clipboard, doorknobs, hand rests on chairs and therapy couch.
  • All the therapy rooms will have couch roll for use on the couch and to be put on upholstered chairs that therapists and clients sit on. Fresh couch roll to be used for each client.
  • Bins in therapy rooms to be emptied into the main bin in reception and then disinfected.
  • When the main bin is full, this will be bagged up and in line with guidance on clinical waste will be left in a secure place for 72 hours before being disposed of.


Covid-19 policy for Muswell Health

This policy outlines some of the key measures we have taken to reduce the risk of spreading coronavirus (COVID-19). Please note the content may be subject to change.

Adhering to guidelines

Throughout the pandemic, we will be following guidelines issued by the government, NHS, other relevant authorities and our professional associations regarding safe and hygienic practice and the use of any personal protective equipment (PPE).

COVID-19 Risk Assessment

We have carried out a full risk assessment, in line with guidance in order to:

  • identify what work activity or situations might cause transmission of the virus;
  • think about who could be at risk;
  • decide how likely it is that someone could be exposed; and to
  • act to remove the activity or situation, or if this isn’t possible, control the risk.

Health screening

Prior to seeing clients, we will be:

  • monitoring our own health and deferring treatments if we have COVID-19 or symptoms of COVID-19.
  • contacting clients 24 hours in advance and deferring any treatments if: they have COVID-19 or symptoms of COVID-19; are clinically extremely vulnerable and shielding; anyone in their household has COVID-19 or symptoms of COVID-19; they have been in close contact with someone who has symptoms of COVID-19 in the past 14 days; they have been contacted by the NHS Test and Trace Service and told to self isolate.
  • asking clients to call and cancel and defer treatment on the morning of their appointment if they have a temperature or other symptoms of COVID-19.

Enhanced cleaning and hygiene measures

We have introduced enhanced cleaning and hygiene measures between clients, which includes washing and disinfecting any non-porous surfaces and therapy equipment, such as chairs and couches, and replacing any porous or single-use items, such as towels and couch roll. Strict personal hygiene measures will also be adhered to, including regular handwashing/sanitising.

Adapting or restricting treatments

It may be necessary for us to adapt or restrict certain treatments, in order to reduce the risk of spreading COVID-19 and/or protect clients’ health and safety. Any clients likely to be impacted will be advised as soon as possible.


Maintaining social distancing

Please note that while many treatments involve close contact, we will be observing social distancing measures wherever possible. This might include, for example, maintaining an appropriate distance during the consultation process, and when arriving and leaving for an appointment.

We are now fully open again and offering treatments. Reception hours are 10am till 1pm Monday to Thursday.. We will also check in and respond to emails up to the end of the working day, each week day and throughout Friday and at the weekend.

To enquire please call; 020 8883 4981 or

email; reception@muswellhealth.uk
All of our gift vouchers will be extended to reflect the time we were unable to offer certain treatments.

Best wishes, Muswell Health

Muswell Health: Complementary Therapy Centre